Return Policy

Return Policy:

We thank you for choosing Kilo Fish, and we explain to you in the following points the store’s return policy:

1. At Kilo Samak, we adhere to the regulations of the Ministry of Commerce, which ensures the safety and quality of food and maintains

On the right of the seller and the buyer related to human health and safety, we are committed to selling fresh fish.

With the highest quality standards, we carefully inspect the seafood and deliver it to you in

The specified time.

2. You have the right to refund the order value or replace it with another product after completing the order, within the period that

The status of the request is (under review), but if the status of the request changes to (under implementation), no

The order can be modified or cancelled.

3. It cannot be returned or cancelled after it is approved under the status (in progress), and if the customer wants to postpone

The request for any circumstance is to put the paid amount in the balance of his account in the store to purchase again at any time

Another time, provided that there are more than 24 hours left until the date of receipt of the order, and the amount will not be returned

Final for the client's account.

4. The order cannot be cancelled after it has been approved in the store, and you will receive a text message stating (in progress)

You must receive the order.

5. Due to the nature of the products customized for you and the fact that seafood is a highly sensitive and changing commodity,

Due to the surrounding factors, we cannot offer returns for the order as it has been made specifically for you. However, if

There is a fault with the product, we will replace it for you and Kilo Fish will bear all costs related to the replacement.

6. If you receive an incorrect order, or if there is a shortage in the number of products, it will be returned and the value will be refunded.

The different or missing item that was not available in your account after you contacted us via the service

WhatsApp and provide us with product images.

7. The value of the order that has been sold out will be refunded by credit cards or bank transfer through

The customer’s bank account within a period of (14) working days, and the customer must follow up on the payment procedures.

Through the bank branch that deals with him, and if the refund process is accepted, a value will be deducted from

The refund process is the value of the bank transaction of 2.2 + riyals for each transaction, in addition to the delivery value.

(Meaning that the delivery fee is non-refundable).

8. Note: After cutting and cleaning fish and crustaceans, they lose up to half of their total weight.

The weight of fish and crustaceans is approved before cleaning.

9. When the order is out for delivery, you will be contacted to send the delivery location, and if any problem occurs

If the order is not received, it will be returned to the factory and prepared the next day. However, if you are unable to

If you do not wish to receive the order, the amount will not be refunded, because the order has been prepared in all aspects and

Rejected by you.

At Kilo Samak we strive to achieve your complete satisfaction, so if you are not satisfied with your order, we welcome it.

We are always here for you and ask that you contact our customer service team.